Position title
IT Technical Support
Description

We have an exciting new role available for the right person and looking for someone that can grow with us as a company. Details of the role can be found below.

To provide technical expertise and assistance for clients but to also assist and work with the IT Manager on a wide range of day to day tasks and projects.

Responsibilities
  • Providing technical support both remotely and onsite for end user and businesses for both Desktop’s and Servers
  • Answering both general enquiries and technical support calls
  • Logging, working and resolving tickets to completion within a helpdesk system
  • Proactively monitoring various systems
  • Occasionally working on Technical Projects with the IT Manager and by oneself
  • Following processes as well as helping create/document new processes going forward

When not working on day to day client facing support calls or projects, the candidate will have high input alongside the Manager developing in-house systems, processes and internal projects.

Skills

Due to the role and business in a growth stage, someone that is willing to pick up and learn new technology and systems and be able to use their own initiative to move forward.

Required:
Basic general knowledge of IT infrastructure within a working business environment such as;

  • Active Directory Administration
  • Exchange Administration
  • Server Administration (Windows Server 2008 – 2019) + Roles (DNS, DHCP)
  • Office 365 Administration
  • Network Troubleshooting (TCP/IP, WAN/LAN)
  • Backup knowledge
  • Microsoft Office Applications (Office 2010 – Office 365)

Desirable:
Widely open for anything the candidate can bring to the table, anything that can add value to the business or businesses we serve, examples such as;

  • Office 365
  • Azure (Any services such as; Functions, VM’s, Networking)
  • Advanced Networking – Switch configuration, VLAN
  • Powershell/Programming

Soft Skills

  • Genuine interest and Eagerness to Learn new skills
  • Customer Service Skills
  • Common Sense Attitude
  • What/Why Attitude
Job Benefits
  • Working within a new upcoming business within a thriving community along with other startups and businesses
  • Freedom to up-skill and follow own area of interest over time
  • A lot to be learnt from a wide variety of systems
  • Future career development
Contacts

Interested in applying? or know someone that would fit the role?

Send your CV and contact information to the following email address:

hello@justgilbey.co.uk

Employment Type
Full Time
Industry
Computer and IT
Job Location
C4DI @TheDock, HU1 1UU, Hull, East Yorkshire, UK
Date posted
May 16, 2019
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Position: IT Technical Support

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